Welcome to ArkSmoke Shop! We are dedicated to providing a seamless shopping experience, which includes fast, reliable shipping. Please review our shipping policy for important information regarding the processing and delivery of your orders.
1. Shipping Destinations
At this time, we ship exclusively to customers within the United States. We do not offer international shipping.
2. Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak times, such as holidays or promotional periods, processing may take slightly longer. We appreciate your patience and understanding during these times.
3. Shipping Methods
We offer multiple shipping options to cater to your needs:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 2-4 business days.
- Priority Shipping: Estimated delivery within 1-2 business days.
Please note that delivery times are approximate and may vary depending on your location, shipping method, and external factors beyond our control.
4. Shipping Costs
Shipping costs are calculated based on the total weight of your order, the selected shipping method, and the destination address. You will be able to view the shipping costs during the checkout process before finalizing your order.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor the status of your shipment and its estimated arrival date.
6. Lost or Damaged Shipments
In the rare event that your order is lost or damaged in transit, please contact our customer support team immediately. We will work quickly to resolve the issue and ensure that you receive a replacement or refund as applicable.
7. Returns and Refunds
For information regarding our return and refund policies, please refer to our [Return Policy](insert link to return policy here).
8. Order Delays
While we strive to meet the estimated delivery times, unforeseen factors such as severe weather, holidays, or carrier delays may impact shipping schedules. We ask for your understanding in these situations and will keep you informed of any significant delays.
9. Contact Us
If you have any questions or concerns regarding your order or shipping, please feel free to contact us:
- Phone: +1-786-351-5551
- Email: [email protected]
Our customer support team is always here to assist you with any inquiries.
Thank you for choosing ArkSmoke Shop! We appreciate your business and are committed to ensuring your satisfaction with every purchase.